About
The Mountain Lake Lodge
Set in the middle of a 2,600 nature preserve and surrounded by Appalachian Mountains, rustic and historic Mountain Lake Lodge is the ultimate retreat. Breathe in crisp, fresh air, dine on gourmet fare and build family memories with fun indoor and outdoor activities.
We offer a variety of accommodations, from rustic cabins and cozy cottages to lodging in our historic Main Stone Lodge. Expansive meeting and event venues set the stage for romantic weddings and relaxing business events. Arrive to an unhurried pace and enjoy adventure and comfort in the heart of Virginia’s Blue Ridge Mountains.
Goals
The Mountain Lake Lodge
Standardize on an enterprise wireless solution for The Mountain Lake Lodge
Ensure complete and seamless coverage throughout the hotel.
Provide a strategic and cost-effective WiFi solution for our customer service-driven company.
Implement a solution capable of providing top-notch reporting, throttling, and content filtering.
Offer a customizable customer guest access portal experience.
Introduce a tiered wireless connectivity offering for guests, including a premium internet package.
Challenge
At SigmaWiFi, every new challenge is exciting!
Similar to numerous hotels, Mountain Lake Lodge operated with legacy wireless systems that failed to meet the expectations of today’s hotel guests. Given the universal demand for excellent wireless coverage at every guest stay, the lodge sought a partner capable of deploying a 100% turnkey High-speed Wireless Internet solution complemented by unparalleled 24/7 guest support.
The company’s overarching goal was to elevate its wireless network across all locations to corporate standards without complexity. A vital requirement was a robust, secure, and scalable solution that could be managed and supported by a single individual from any location and at any time.
Solutions
Their goals, our vision
Mountain Lake Lodge opted to collaborate with Sigmawifi based on their demonstrated expertise in state-of-the-art WiFi design, central management, proactive support, security, and, crucially, guest satisfaction. Sigmawifi presented a distinctive design and support model tailored to meet the specific needs of Mountain Lake Lodge, aligning perfectly with the lodge’s customer service standards.
Sigmawifi’s enterprise provisioning features facilitate remote configurations of new Access Points (APs), which can be conveniently dropshipped to any location for straightforward plug-and-play installation. A centralized dashboard for global WiFi management empowers Mountain Lake Lodge to expand its operations while upholding the high level of performance and guest service expected by their clientele.
Outcomes
What we achieved
1. Implementation of a companywide enterprise WiFi solution
2. Implementation of a ‘state of the art’ Enterprise Voucher Access System
3. 24/7 guest support solution for our hotels with minimal guest issues
4. Turnkey Wireless High-speed internet for our hotel locations
5. Proactive performance tuning to continually optimize WiFi performance
6. A completely managed, monitored and supported solution
7. Creative and customizable customer guest access portal experience