Our Service Desk team provides 24/7 support services and immediate support for your guests. We staff around the clock, experienced, friendly, customer service oriented engineers ready to assist you with your needs.
The Sigmawifi service desk is continuously evolving with the changing demands, challenges and enhancements in today’s technology.
- Our staff of engineers are friendly and willing to help. They do not read from scripts like most major Help Desk and service desk companies.
- Our team is experienced and well versed in many areas of technology. Our team can handle whatever problem arises. Level 1, 2 or 3.
- There is someone there to pick up the phone day or night 24/7/365 to service your needs.
- Instant support for your issue.
- Ability to access your system remotely to view the problem at hand.
- Access to a large variety of tools to assist the engineer in diagnosing and resolving your issue
- Help desk engineers have direct access to our senior level engineers who can provide further input in resolving the issue at hand.
- Exposure to a variety of technology provides the Help Desk with a larger scope of knowledge which will assist them in diagnosing and resolving your issue.
- Our ticketing system allows the Help Desk to keep track of your issue and follow up on the status as well as follow through and provide updates until completion.