Turnkey Campground Wireless with 24/7 Support

 

With the impact of technology on communication, productivity, entertainment, and the increasing need for mobility, WiFi has become more important than ever keeping us connected at both work and play, no matter where we are. With that in mind, Fisherman’s Cove wanted to give their campers an at-home Wi-Fi experience of exceptional quality. A robust, secure & scalable cloud managed solution, that would be easy to maintain, and 100% supported. They wanted the resort to be under one network architecture & vision, with advanced enterprise features, including a splash page for guest login. They wanted to offer free basic internet as well as a premium tier where they could charge for enhanced bandwidth that would allow Guests to have an “at home experience” with ability to support Live TV and Audio streaming services, Video Conference Calls, multi-media devices including Apple TV and Roku, as well as other expected wireless experiences.

Having a centrally managed system that can be remotely monitored and supported was critical. Having one company to survey, design, architect, install and support 100% 24/7 was the goal. A comprehensive enterprise-class wireless solution was required and Sigmawifi was the answer.

Objectives

  • To give our campers an at-home Wi-Fi experience of exceptional quality.
  • Robust, secure & scalable, yet simple solution that was easy to manage & support
  • A guest network with advanced enterprise features, including a splash page for guest login.
  • An Admin network with advanced security features for day to day business operations
  • A system with an integrated payment system where guests would be charged for enhanced bandwidth options, creating an additional revenue stream for the park.
  • Centrally managed system that could be remotely monitored and supported
  • Leverage one company to survey, design, architect, install and support 100%, 24/7
  • A comprehensive enterprise-class wireless solution was required and Sigmawifi was the answer

Challenges:

  • Due to the size of the park, they have two ISP connections which needed to be pulled together under one centralized management portal.
  • Needed a robust high volume pay for use system where campers could sign up for daily, weekly, and seasonal packages to provide additional revenue to the park.
  • Heavily wooded 250 Acre property that needed exceptional Outdoor Wi-Fi Coverage
  • Design needed to accommodate up to 1000 connected devices at one time
  • Design needed to support tiered bandwidth where you paid for premium service
  • Design needed to provide solid, consistent signal strength throughout park
  • Solution needed to handle bandwidth intensive applications our customers demand
  • 24/7 Guest support was a requirement
  • It was essential to have a single partner to proactively support and maintain our system

Solution:

  • Delivered a robust, scalable, performance-optimized Wi-Fi Solution with incredible coverage!
  • Pay for use system has successfully processed 1000+ transactions so far in the 2020 Season, generating over $22,000 in additional revenue for the park.
  • Installed an extensive wireless and wired backhaul system to extend connectivity throughout park
  • Accomplished an implementation that has exceeded our guests’ expectations!
  • Incorporated a software-based credit card payment system that offered tiered bandwidth and customized plans to meet the customer’s needs.
  • Virtual Controller based solution with cloud management, reporting and analytics!
  • Best practice services and guest amenities now offered through Wi-Fi!
  • Enhanced wireless technology a state-of-the-art end user experience!
  • Providing ongoing proactive device management, monitoring, and 24/7 support!

 

About Fisherman’s Cove Tent & Trailer Park Resort:


Located on Otter Lake in Ottawa Canada, Fisherman’s Cove RV Park has been making Family Memories since 1971. “Camping is about reconnecting with yourself, your friends and your family. There are no honey do lists here; that’s our job. We make our park shine so you can kick back and relax. The different sections of the park each have their own camp vibe. Find the one that’s right for your style.”

Location:

Fisherman’s Cove Tent & Trailer Park Resort 13 Southline Avenue Kincardine, ON N2Z 2X5, Canada