Turnkey Hotels Wireless with 24/7 Support

With the impact of technology on communication, productivity, entertainment, and the increasing need for mobility, WiFi has become more important than ever keeping us connected at both work and play, no matter where we are. With that in mind, Lark Hotels wanted to give their customer an Wi-Fi experience of exceptional quality.

Having a centrally managed system that can be remotely monitored and supported was critical. Having one company to survey, design, architect, install and support 100% 24/7 was the goal. A comprehensive enterprise-class wireless solution was required and Sigmawifi was the answer.

Objectives

• To standardize on an enterprise wireless solution for our hotels
• Provide complete and seamless coverage throughout our hotels
• Provide a strategic and cost-effective WiFi solution for a customer service driven company
• Leverage a company to accommodate centralized management, support, and monitoring
• Implement a solution that can provide top-notch reporting, throttling, and content filtering
• Keep up with the guest demands for flawless streaming media content from multiple devices
• Offer a customizable customer guest access portal experience

Results

• Implementation of a companywide enterprise WiFi solution
• 24/7 guest support solution for our hotels with minimal guest issues
• Turnkey Wireless High-speed internet for our hotel locations
• Proactive performance tuning to continually optimize WiFi performance
• A completely managed, monitored and supported solution
• Creative and customizable customer guest access portal experience

Lark Hotels Selects Sigmawifi for design, implementation, and support of state-of-the-art wireless solution for hotels

About 25 Lark Hotels Locations:

Lark Hotels embrace the locations they are in — but in playful, unexpected ways. Think “sense of place” with imagination and a touch of mischief. As a Lark guest, you are invited to experience modern luxury in the heart of iconic destinations. To feel the pull of a nostalgic getaway while surrounded by today’s amenities. To find attentive service when you want it and privacy when you don’t.

Challenges

Like many hotels, there was legacy wireless in place that did not meet the demands of today’s hotel guests. With the expectation for great wireless coverage at any hotel, Lark Hotels needed to find a partner that could implement a 100% turnkey high-speed wireless internet solution with unmatched 24/7 guest support.

The company goal was to bring corporate level standards to its wireless network for all locations without complexity. A robust, secure, and scalable, yet simple solution that enabled a single person to manage and support it from anywhere at any time was crucial.

Solution

Lark Hotels chose to partner with Sigmawifi due to their proven experience offering state-of-the-art WiFi design, expertise, central management, proactive support, security and most importantly… satisfied guests! Sigmawifi offered a unique design and support model that scaled to Lark’s needs and matched the Lark customer service level expectations.

Sigmawifi’s enterprise provisioning features enable remote configurations of new APs, drop-shiped to any location with simple plug and play installation capabilities. Their centralized dashboard for global WiFi management enables Lark to scale the business while maintaining their high level of performance and guest service.

Results

Lark Hotels is committed to the best possible guest wireless experience in all of its hotels. Based on the hotel initiatives they needed not only a secure and reliable wireless solution but also one that offers customers seamless connectivity. Being a customer service driven organization they had to meet the high expectations and demands for flawless and FAST wireless connectivity. Additionally, with the explosion of online streaming media, performance had to be impeccable.

Lark Hotels with Sigmawifi now has minimized call volume for all hotels that have been upgraded to date. The features and capabilities available now through the dashboard are outstanding. This includes a single dashboard for ease of management, deployment, reporting, performance tuning, documentation, running heat maps, mapping, and more.

Guests can rest assured that when they stay at a Lark Hotel they will be guaranteed reliable wireless coverage with the high level of performance expected at all hotels these days.

Lark Hotels continuously strives to offer ‘state-of-the-art’ guest amenities at all locations. By improving wireless coverage and reliability they can focus on their service offerings and amenities. For example, tablets are provided to customers for access to online music, movies, email or any other media type. They can stream video content over TVs in lobbies including infomercials and advertisements targeted to customers thus enhancing the guest experience. There are many ways to get creative when there are no wireless internet limitations.

“In hospitality, we are extremely loyal. Our partners need to adhere to the same values as we do – and we found an excellent partner in Sigmawifi. They share our excitement, energy, and motivation to offer our guests a high-quality and memorable experience. We look forward to continuing to renovate and open new hotels with Sigmawifi by our side.”

– Rob Blood, CEO, Lark Hotels